Position: Account Management
Experience: 3-4 years in e-commerce marketplace management, with direct hands-on experience on Amazon, Flipkart, Myntra and other marketplaces. Experience with international marketplaces will be an added advantage
Location: Gurgaon

About Upriver Ecommerce

Upriver Ecommerce Private Limited is a tech-enabled online channel management company that partners with brands and retailers to manage, scale, and accelerate their online businesses across brand websites and leading marketplaces such as Amazon, Flipkart, Myntra, Nykaa, Ajio, Big Basket, Blinkit, Swiggy Instamart, Zepto, and other digital commerce platforms.

Upriver was founded by experienced professionals from the retail and e-commerce industry who identified the need for a specialized partner capable of managing the online channel end-to-end. Our services cover the complete e-commerce journey, from strategy creation to execution, performance marketing, marketplace operations, analytics, and growth management.

We act as the online business arm of our clients, taking complete ownership and accountability for their marketplace performance and growth.

Position Summary

Upriver Ecommerce is looking for an Account manager to own a portfolio of client accounts end-to-end across e-commerce marketplaces and quick commerce platforms. Hands-on experience on Amazon, Flipkart and other marketplaces is mandatory. This is a P&L-owning role: the candidate is accountable for each client’s revenue growth, profitability, account health, and advertising efficiency — not just operations or reporting.

The role combines three disciplines in a single senior owner: marketplace account management (catalog, pricing, promotions, operations), performance marketing (ad strategy, ACoS/TACOS, scale with efficiency), and client reporting and coordination on a day-to-day level. The ideal candidate has 3-4 years of hands-on marketplace experience, preferably from an agency background managing multiple brands simultaneously, with a demonstrated record of scaling revenues while holding or improving advertising efficiency.

Experience: 3-4 years in e-commerce marketplace management, with direct hands-on experience on Amazon, Flipkart, Myntra and other marketplaces. Experience with international marketplaces will be an added advantage.

Preferred Background: Prior experience in an e-commerce agency, marketplace management agency, or similar client-servicing role

CTC Offered: Based on experience and as per market standards

Qualification: Graduate / Post Graduate / B.Tech / MBA

Location: Gurgaon (5 days – in office)

Reports to: Team Lead

Team size: 2-3 direct reportees

Responsibilities:

• Manage the account operationally, driving growth and profitability.
• Take complete P&L ownership of a portfolio of client accounts across marketplaces (Amazon, Flipkart, Myntra, Nykaa, Ajio) and quick commerce (Blinkit, Swiggy Instamart, Zepto) — accountable for revenue, profitability, and growth targets.
• Understand each client’s brand, category, competition, pricing, and business objectives from a holistic perspective, and develop and execute marketplace growth strategies covering visibility, conversion, and account health.
• Own performance marketing end-to-end: build advertising strategies across Amazon, Flipkart, and quick-commerce retail media; manage campaigns, keywords, bids, and budgets; scale revenues while maintaining or improving ACoS/TACOS.
• Manage end-to-end marketplace operations everyday: onboarding, cataloging, listing optimization, pricing, promotions, and inventory tracking.
• Work directly internal teams and with marketplace category managers and platform teams to resolve operational, listing, catalog, pricing, and account-level issues.
• Track daily, weekly, and monthly performance across the portfolio; identify growth opportunities and remove bottlenecks with corrective action plans.
• Prepare performance reviews, projections, and action plans to clients; ensure complete, accurate weekly reporting with updates, recommendations, and insights
• Coordinate with internal teams (content, design, catalog, operations, finance) to ensure smooth, on-time execution.
• Manage, train, and guide a team of executives

Qualifications:

• Direct, hands-on marketplace experience is mandatory — deep working knowledge of Seller Central and/or Vendor Central, including catalog, advertising, and account health. Experience with Amazon, Flipkart, Myntra, Nykaa, Ajio, or similar platforms is expected. Exposure to international marketplaces and quick commerce (Blinkit, Swiggy Instamart, Zepto) is a plus.
• Demonstrated record of scaling marketplace revenues while holding or lowering ACoS.
• Strong analytical skills with good command of Microsoft Excel and performance reporting.
• Good verbal and written communication skills, with the maturity to engage senior client stakeholders.
• Ability to manage multiple client accounts and competing priorities simultaneously.
• Proactive, ownership-driven, and solution-oriented approach; aggressive, action-oriented mindset with hunger for learning and growth.

Benefits:

• Opportunity to work directly with founders and senior leaders from the consulting and e-commerce industry.
• Fast-track career growth with the chance to take on larger roles based on performance. You will be groomed to become a Team leader in 1-2 years.
• Exposure to high-impact brands generating significant revenue across marketplaces.
• Open and growth-oriented work culture.