Overview

This cookies brand is a fast-growing player in India’s premium cookies and chocolates market, dedicated to delivering authentic, high-quality flavors through its diverse product range. Partnering with Upriver, the  brand  aimed  to  scale  its  presence  across marketplaces and strengthen its D2C business while staying true to its core values of authenticity and premium   quality.   Despite   being   present   on marketplaces and D2C platforms for a long time, sales  for  the  brand  had  stagnated,  prompting themto hire Upriver for growth.

Initial Situation & Challenges

The brand aimed to scale its Amazon and D2C sales but faced challenges with high ACoS (38% in October 2024), inefficient ad spend, and inconsistent ROI, affecting overall profitability. Growth was further hindered by limited brand awareness, high customer acquisition costs (CAC), and weak customer retention (low LTV).

Additionally, product sales spiked significantly during seasonal periods but remained stagnant during off-season months.

Key Challenges:

🔴 High ACoS & poor ad optimization

🔴 Inconsistent ROI & scaling difficulties

🔴 Low brand awareness in a competitive market

🔴 High CAC & limited repeat purchases High Seasonality

Upriver Strategy

Upriver Strategy - Amazon

Product Prioritization:

Focused on high-potential SKUs to maximize ad efficiency and  drive  consistent  sales.  Also  focused  on  all  season products along with seasonal products.

Targeted Campaign Optimization:

Designed segmented campaigns across Sponsored Products, Brands, and Display to optimize CPC and attract high-intent traffic.

Backend Keyword Optimization:

Used  Helium  10  for  keyword  and research enhancing organic visibility, optimization  traffic.

Dynamic Ad Spend Reallocation:

Dynamically  adjusted  budgets,  boosting  high-performing campaigns  and  using  AI-based  dayparting  with  Pacvue  to control spend during low-conversion periods.

Upriver Strategy - Amazon

Listing Optimization:

Improved product listings with high-quality images, SEO-driven descriptions, and A+ Content to increase visibility and click-through rates.

Data-Driven Strategy:

Regular performance analysis refined strategies, optimizing campaigns, pricing, and inventory based on key metrics like CTR, CVR, and ACoS.

Inventory Management:

Recommended optimal inventory levels to minimize storage costs, leveraging demand forecasting and stockouts.

Customer Engagement:

Enhanced customer service with quick management, responses, and reviews, increasing brand credibility.

Upriver Strategy - Amazon

Amazon DSP Integration:

Leveraged DSP to retarget shoppers, build brand recall, and reach new audiences through lookalike targeting.

Budget Shift Across Ad Types:

Reallocated budget from low-performing Sponsored Products to high-ROI Sponsored Brands, Display, and DSP campaigns for better returns.

Continuous Optimization:

Weekly A/B testing and real-time adjustments ensured cost- efficiency and improved performance.

Brand Store Revamp:

Redesigned the Amazon Brand Store for better navigation, enhancing customer experience and boosting conversions.

Upriver Strategy - D2C

Seasonal & Festive Strategy:

  • Festive Promotions: Leveraged events  like the Great Indian Festival, Diwali and New Year with discounts & offers.
  • Discount Bundling: Introduced limited-time bundles to boost sales and increase AOV by 30%.

D2C Website Optimization:

  • UI/UX Enhancements: Reduced bounce rate by 30% and improved conversion rates by 25% through detailed audit and CRO.
  • Trust Signals: Integrated product origin stories, testimonials, and certifications to boost credibility.

Upriver Strategy - D2C

Ad & Targeting Optimization:

Creative  Ads  &  Influencer  Marketing:

Shifted from static ads to storytelling videos, increasing engagement by 35%. Worked with Micro influencers to create marketable content.

AI & ML Targeting:

Leveraged machine learning to improve audience targeting and reduce CAC.

Customer Retention Strategy:

Multi-Channel Retargeting: Used WhatsApp, Email, SMS, and push notifications, leading to an 18% increase in retention.

Loyalty Boosting:

Implemented personalised exclusive offers to enhance recommendations and repeat purchases.

 

How Upriver Helped a Cookie Brand Achieve 4× Sales Growth in Just 3 Months

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