24-May-2022

Associate Account Manager

Account Management

Position: Account Management
Experience: 0-1 yrs – Graduates, Post Graduates, B Tech, MBA
Location: Gurgaon

About Upriver Ecommerce

Upriver Ecommerce LLP is a tech-enabled online channel management company that works with brands and retailers to manage and accelerate their online sales on their own website as well as on marketplaces like Amazon, Flipkart, Nykaa, Ajio, Myntra, Paytm, Snapdeal, Shopclues, Milk Basket, Big Basket, Grofers etc.
Upriver was formed by a team of best-in-class professionals from the retail and ecommerce sector, who envisioned the growth of the online channel and discovered the need to have a capable and specialist firm. Aligned with the needs of our clients, our service portfolio spreads from strategy creation to 360-degree execution support, ensuring complete ownership and responsibility of the online channel. We are online arm of our client’s organization and our account managers remain fully accountable to our clients.

Position Summary

Upriver Ecommerce is looking for aa Account Manager to be a part of its Marketplace account management practice. In this role, the candidate would be required to handle client’s e-commerce marketplaces accounts including Amazon, Flipkart, Ajio, Nykaa etc. and drive growth and profitability through a range of solutions. In short, the candidate would be responsible for achieving the desired revenue targets and will have the end-to-end ownership of client’s P&L on marketplaces.
No prior experience in ecommerce is required for this role. Upriver would provide in-house training to the candidate for him to get equipped with the various facets of marketplace account management including but not limited to pricing strategy, listing & cataloging, advertising, account management, marketplace operations, reporting etc.
This will be a 2 step-program where the candidate would join as a trainee for the first 2 months, understanding the work dynamics and going through a training program comprising of various facets of managing e-commerce marketplaces. After the successful training program, the candidate would graduate to become a full-time employee and an associate account manager, handling a team of 2-3 people under him/her and managing clients, under the supervision of a Team Leader.

Responsibilities:

  • Understanding the client and their business from a holistic perspective.
  • Take complete ownership for a portfolio of client accounts. Manage clients’ account end to end, including developing channel strategy, defining targeting, listing, cataloguing, setting up campaigns, measuring performance, reviews, account health and day- to-day operations and deriving insights, working with team of 2-3 e-commerce executives.
  • Tracking and driving the progress of various activities to ensure timely delivery.
  • Be responsible for all regular (and ad hoc) reporting and analysis.
  • Onboard clients on multiple marketplaces by liaising with category managers at respective marketplaces.
  • Co-ordination with various Marketplaces for solving queries and issues regarding the accounts
  • Reviewing every account in the portfolio in complete detail to understand the current level of performance and remove any bottlenecks.
  • Be accountable for hitting goals and driving sustainable growth.

Perks & Benefits:

  • Chance to work directly with the founders, veterans in the consulting and e-commerce.
  • Excellent learning and fast track career growth. Chance to assume higher level roles on delivering good performance.
  • Get to work on high impact clients, generating crores in revenue on marketplaces.
  • Open culture with a plethora of opportunities to work and contribute in various other areas including business development, content, and advertising.
  • Chance to assume higher level roles on great performance.
  • Great incentive structure – performance led rewards.
  • Guaranteed Friday evening office parties.

CTC – 2.5 – 3 Lacs p.a. + Incentives (as per company policy, post training)

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