Position: Account Management
Experience: 1-5 years in e-commerce management – Graduates, Post Graduates, B Tech, MBA
Location: Gurgaon

About Upriver Ecommerce

Upriver Ecommerce Private Limited is a tech-enabled online channel management company that works with brands and retailers to manage and accelerate their online sales on their own website as well as on marketplaces like Amazon, Flipkart, Nykaa, Ajio, Myntra, Paytm, Snapdeal, Shopclues, Milk Basket, Big Basket, Grofers etc.
Upriver was formed by a team of best-in-class professionals from the retail and ecommerce sector, who envisioned the growth of the online channel and discovered the need to have a capable and specialist firm. Aligned with the needs of our clients, our service portfolio spreads from strategy creation to 360-degree execution support, ensuring complete ownership and responsibility of the online channel. We are online arm of our client’s organization and our account managers remain fully accountable to our clients.

Position Summary

Upriver Ecommerce is looking for an Account Manager to be a part of its Marketplace account management practice. In this role, the candidate would be required to handle client’s e-commerce marketplaces accounts including Amazon, Flipkart, Ajio, Nykaa etc. and drive growth and profitability through a range of solutions. In short, the candidate would be responsible for achieving the desired revenue targets and will have the end-to-end ownership of client’s P&L on marketplaces.
The candidate should have a 1-5 years of experiences and be well versed with various facets of marketplace account management including but not limited to onboarding, pricing strategy, listing & cataloging, advertising, account management, marketplace operations, analytics & reporting etc. He should also be adept at client management.
The Account Manager will be handling a team of 2-3 executives under him/her and managing multiple clients. He will be reporting to a Team Leader.

Responsibilities:

• Understanding the client and their business from a holistic perspective.
• Take complete ownership for a portfolio of client accounts. Manage clients’ account end to end, including developing channel strategy, defining targeting, listing, cataloguing, setting up campaigns, measuring performance, reviews, account health and day- to-day operations and deriving insights, working with team of 2-3 e-commerce executives.
• Tracking and driving the progress of various activities to ensure timely delivery.
• Be responsible for all regular (and ad hoc) reporting and analysis.
• Onboard clients on multiple marketplaces by liaising with category managers at respective marketplaces.
• Co-ordination with various Marketplaces for solving queries and issues regarding the accounts.
• Reviewing every account in the portfolio in complete detail to understand the current level of performance and remove any bottlenecks.
• Prepare and present plans and deliver results to the clients.
• Assist in acquisition of new clients wherever required.

What you’ll need:

• Hands-on and in-depth understanding of one or more marketplaces including Amazon.in, Flipkart, Myntra, Nykaa, Big Basket, Grofers etc.
• Should have been in a similar position in his/ her earlier organization.
• Strong analytical skills including Microsoft Excel
• Proactive, team player with good co-ordination and networking capabilities
• Good verbal and written communication skills and typing speed in English
• Self-motivated with passion for e-commerce
• Aggressive and action-oriented approach. Hunger for learning and growth.